Privacy Policy

Data Controller

Katie-Rose McFeeters

One Accord Artistry customer privacy notice

This privacy notice tells you what to expect us to do with your personal information.

Contact details

Email

oneaccordartistry@gmail.com

What information we collect, use, and why

We collect or use the following information for service updates or marketing purposes:

• Names and contact details
• Addresses
• Marketing preferences
• Purchase or viewing history
• IP addresses
• Website and app user journey information
• Records of consent, where appropriate

We also collect or use the following special category information for service updates or marketing purposes. This information is subject to additional protection due to its sensitive nature:

• Religious or philosophical beliefs

We collect or use the following personal information for dealing with queries, complaints or claims:

• Names and contact details

Lawful bases and data protection rights

Under UK data protection law, we must have a “lawful basis” for collecting and using your personal information. There is a list of possible lawful bases in the UK GDPR. You can find out more about lawful bases on the ICO’s website.

Which lawful basis we rely on may affect your data protection rights which are set out in brief below. You can find out more about your data protection rights and the exemptions which may apply on the ICO’s website:

• Your right of access - You have the right to ask us for copies of your personal information. You can request other information such as details about where we get personal information from and who we share personal information with. There are some exemptions which means you may not receive all the information you ask for. Read more about the right of access.
• Your right to rectification - You have the right to ask us to correct or delete personal information you think is inaccurate or incomplete. Read more about the right to rectification.
• Your right to erasure - You have the right to ask us to delete your personal information. Read more about the right to erasure.
• Your right to restriction of processing - You have the right to ask us to limit how we can use your personal information. Read more about the right to restriction of processing.
• Your right to object to processing - You have the right to object to the processing of your personal data. Read more about the right to object to processing.
• Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you. Read more about the right to data portability.
• Your right to withdraw consent – When we use consent as our lawful basis you have the right to withdraw your consent at any time. Read more about the right to withdraw consent.

If you make a request, we must respond to you without undue delay and in any event within one month.

To make a data protection rights request, please contact us using the contact details at the top of this privacy notice.

Our lawful bases for the collection and use of your data

Our lawful bases for collecting or using personal information for service updates or marketing purposes are:

• Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.
• Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.
• Legitimate interests – we’re collecting or using your information because it benefits you, our organisation or someone else, without causing an undue risk of harm to anyone. All of your data protection rights may apply, except the right to portability. Our legitimate interests are:
  • We may use personal information to provide important service updates, respond to enquiries, maintain our customer relationships, and communicate relevant information about our products and services. Our legitimate interest is to ensure that customers and individuals who have contacted us receive useful and relevant information about services they have requested, existing customer relationships, or products and services that may be relevant to them. This helps us provide and improve our services, respond effectively to enquiries, and keep people informed. We consider that these benefits are proportionate to the potential impact on individuals because we only use personal information where it is reasonably necessary for these purposes, limit the information we use to what is relevant, and do not use it in a way that would unfairly disadvantage or cause undue harm to individuals. Where required by law, we will obtain consent before sending direct marketing communications, and individuals can opt out of marketing communications at any time.

For more information on our use of legitimate interests as a lawful basis you can contact us using the contact details set out above.

Our lawful bases for collecting or using personal information for dealing with queries, complaints or claims are:

• Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.
• Legal obligation – we have to collect or use your information so we can comply with the law. All of your data protection rights may apply, except the right to erasure, the right to object and the right to data portability.
• Legitimate interests – we’re collecting or using your information because it benefits you, our organisation or someone else, without causing an undue risk of harm to anyone. All of your data protection rights may apply, except the right to portability. Our legitimate interests are:
  • We have a legitimate interest in collecting and using personal information to receive, investigate, manage and respond to queries, complaints and claims. Processing this information allows us to communicate effectively with individuals, resolve issues, improve our products and services, protect our business and customers, and maintain appropriate records of communications and outcomes. We consider that this processing is proportionate because we only collect and use information that is relevant and reasonably necessary to deal with the query, complaint or claim. The benefits of being able to respond effectively and resolve issues outweigh the potential impact on individuals, provided that their information is handled securely and only used for appropriate purposes. We will not use personal information in a way that unfairly disadvantages individuals or causes unnecessary harm.

For more information on our use of legitimate interests as a lawful basis you can contact us using the contact details set out above.

Where we get personal information from

• Directly from you

How long we keep information

The data is stored for 8 weeks.

https:\/\/www.ionos.co.uk\/help\/data-protection\/data-processing-by-your-ionos-product\/data-processing-by-web-hosting-products\/

Who we share information with

Data processors

IONOS

This data processor does the following activities for us: Our website is created and hosted using IONOS MyWebsite Now, provided by IONOS. When you visit our website, IONOS may process certain technical information required to operate, secure and maintain the website. This may include information such as your IP address, browser and device information, the pages or content you access, and the date and time of your visit. IONOS processes this information as part of providing website hosting and related services. The information may be used to ensure the security, stability and proper functioning of the website. The exact information processed may depend on the features and services enabled on our website. We recommend reviewing IONOS\'s current privacy information for further details about how it processes personal data.

How to complain

If you have any concerns about our use of your personal information, you can make a data protection complaint to us:

Email: oneaccordartistry@gmail.com

You can view our data protection complaints procedure at this link: https:\/\/www.ionos.co.uk\/help\/data-protection\/data-processing-by-your-ionos-product\/data-processing-by-web-hosting-products\/

If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to the ICO. 

The ICO’s address:

Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Helpline number: 0303 123 1113 
Website: https://www.ico.org.uk/make-a-complaint